Full time

Import Clerk Supervisor

Position summary

  • Location: London Heathrow
  • Full Time: 4 on 4 off 18:00 – 06:00
  • Reports to: Air Freight Director


  • Facilitate the movement of freight into the country in accordance with organizational policy and procedure, and to comply with relevant local country and international customs law and process.
  • Manage the necessary documentation and online forms for the efficient, cost-effective, and lawful execution of all import activities
  • Communicate with customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities.
  • Liaise with the warehouse and distribution team to ensure the swift movement of freight through our facility
  • Ensure compliance at all times (Customs and CAA regulations)


  • Documentation and Records: Prepare and review import documentation, including airwaybills, invoices, import permits, certificates of origin, and other required paperwork; maintain organized and accurate records of all import-related documents for auditing and compliance purposes.
  • Customs Clearance: Coordinate with customs authorities to ensure the timely clearance of imported goods; Submit required customs declarations and paperwork to facilitate the release of shipments from customs custody.
  • Compliance: Stay updated on import regulations, tariffs, and trade agreements to ensure compliance with local and international import laws; verify that imported goods meet all safety, quality, and regulatory standards.
  • Communication: Liaise all stakeholders to coordinate the smooth movement of imported goods; communicate any delays, issues, or discrepancies to relevant parties and work to resolve them promptly.
  • Duties and Taxes: Calculate and track import duties, taxes, and fees payable on imported goods; Ensure accurate and timely payment of customs duties and taxes to avoid delays or penalties.
  • Cargo Tracking: Monitor and track shipments throughout the transportation process, providing real-time updates to clients and internal teams.
  • Problem Resolution: Proactively identify and resolve any shipment-related issues, such as delays, damages, or customs clearance challenges.

Experience & Qualifications

  • Previous experience in air import operations or international logistics. Knowledge of perishable goods export procedures and regulations is an advantage.
  • Knowledge of customs regulations, export documentation, and international shipping procedures.
  • Strong communication and interpersonal skills.
  • Attention to detail and strong organizational abilities.
  • Proficiency in relevant computer software and applications.
  • Problem-solving skills and the ability to work under pressure.


  • Attention to Detail
  • Organizational Skills: The ability to manage multiple shipments, documents, and tasks simultaneously is crucial. Effective organization ensures that shipments are processed smoothly and on time.
  • Problem-Solving Abilities: Air Import Clerks often encounter challenges such as customs issues, transportation delays, or documentation discrepancies. They should be adept at identifying problems and finding solutions quickly.
  • Communication Skills: Strong written and verbal communication is essential when interacting with clients, carriers, customs authorities, and internal teams. Clear and concise communication helps ensure smooth operations and client satisfaction.
  • Customer Service Orientation: Building and maintaining positive relationships with clients is key to client retention and business growth. Providing exceptional customer service ensures clients are satisfied with the shipping process.
  • Team Player: Collaborating with colleagues in various departments, such as customs, freight forwarding, and sales, is common in this role. Being a team player fosters smooth coordination within the organization.
  • Resilience: The logistics industry can be demanding and may require working under pressure to meet tight deadlines. Being resilient and able to handle stress is important for job performance

About Seafrigo

For over 40 years, the Seafrigo Group has developed a worldwide network in temperature-controlled logistics, providing services in Freight Management, Contract Logistics, Value Added Services and General Cargo. 

Today, Seafrigo operates in 26 locations across 5 continents which allows the Seafrigo Group to offer a strong international network with multiple platforms to fulfill the client requirements. 

Every day, over 2,500 Seafrigo colleagues are driven by the companies’ values of independence, flexibility, performance and proximity in meeting and exceeding the import and export expectations for some of the world’s leading brands. 

For comprehensive information of the Seafrigo Group service offerings and industry specializations please visit 

Seafrigo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. In July 2023 PML was acquired by Seafrigo and a new chapter in both Companies history has begun.

About PML

PML was established in 2003 and manages the supply chain of temperature-controlled perishable goods. The optimization and control of its processes allows it today to guarantee the total satisfaction of its industrial customers.

With two locations in the UK (Heathrow and Kent), employing over 100 colleagues, PML operates in air, sea and road freight forwarding, warehousing but also in value added services.

If this sounds like you, apply now