Distribution Clerk

Full time

Distribution Clerk

Position summary

Location: London Heathrow
Full Time: 4 on 4 off 09:00 – 21:00
Reports to: Air Freight Manager

Facilitate the movement of freight from arrival on site to customer delivery in accordance with organizational policy and procedure

Manage the necessary documentation relating to product distribution. Ensure systems are maintained and information is stored correctly
Communicate with customers and suppliers, as necessary to ensure an efficient distribution and storage process is maintained
Liaise with the warehouse team to ensure the swift movement of freight through our facility.

Responsibilities

Documentation and Records: Prepare collection and delivery notes in accordance with daily arrivals and distribution lists.
Communication: Liaise with customers regarding product arrival and inspections. Provide customer Cargo Tracking: Monitor and track shipments throughout the transportation process, providing real-time updates to clients and internal teams.
Problem Resolution: Proactively identify and resolve any shipment-related issues, such as delays, damages, or customs clearance/ DEFRA challenges.
Customer Service: Answer telephone calls, resolve customer queries , serve collecting drivers with tickets upon arrival

Experience & Qualifications

Previous experience in warehousing/logistics
Experience with perishable goods/food stuff is an advantage
Strong communication and interpersonal skills.
Attention to detail and strong organizational abilities.
Proficiency in relevant computer software and applications.
Problem-solving skills and the ability to work under pressure.

Characteristics

Organizational Skills: The ability to manage multiple job sheets, documents, and tasks simultaneously is crucial. Effective organization ensures that shipments are processed smoothly and on time.
Problem-Solving Abilities: Distribution Clerks often encounter challenges such as qualityissues, transportation delays, or documentation discrepancies. They should be adept at identifying problems and finding solutions quickly.
Communication Skills: Strong written and verbal communication is essential when interacting with clients, carriers, customs authorities, and internal teams. Clear and concise communication helps ensure smooth operations and client satisfaction.
Customer Service Orientation: Building and maintaining positive relationships with clients is key to client retention and business growth. Providing exceptional customer service ensures clients are satisfied with the distribution process.
Team Player: Collaborating with colleagues in various departments, such as warehouse , customs , and transportation is common in this role. Being a team player fosters smooth coordination within the organization.
Resilience: The logistics industry can be demanding and may require working under pressure to meet tight deadlines. Being resilient and able to handle stress is important for job performance

About Seafrigo

For over 40 years, the Seafrigo Group has developed a worldwide network in temperature-controlled logistics, providing services in Freight Management, Contract Logistics, Value Added Services and General Cargo.

Today, Seafrigo operates in 26 locations across 5 continents which allows the Seafrigo Group to offer a strong international network with multiple platforms to fulfill the client requirements.

Every day, over 2,500 Seafrigo colleagues are driven by the companies’ values of independence, flexibility, performance and proximity in meeting and exceeding the import and export expectations for some of the world’s leading brands.

For comprehensive information of the Seafrigo Group service offerings and industry specializations please visit www.seafrigo.com

Seafrigo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. In July 2023 PML was acquired by Seafrigo and a new chapter in both Companies history has begun.

About PML

PML was established in 2003 and manages the supply chain of temperature-controlled perishable goods. The optimization and control of its processes allows it today to guarantee the total satisfaction of its industrial customers.

With two locations in the UK (Heathrow and Kent), employing over 100 colleagues, PML operates in air, sea and road freight forwarding, warehousing but also in value added services.